Policies


Shipping

All orders are shipped through USPS Priority Mail. Domestic shipments can arrive between 1-5 days and international orders can take anywhere between 5-20 days. Once your order is shipped, an email will be sent out with a tracking number for your package. Due to USPS border policies, once a package is beyond United States border, it is no longer trackable.

An express international shipping option is also available through DHL for a higher fee. This option, which takes between 1-3 days, includes the ability to track your shipment.

If you would like your package sent by express delivery, please contact us at info@ko-iwi.com and we are happy to make arrangements.

 

Production

Custom objects are made-to-order and take anywhere from two-four weeks to complete as we need to allow for time to source stones particular to your energy. For objects ready-to-wear, please allow five business days for processing but we will always strive to send it sooner. If your order is urgent, please email us at info@ko-iwi.com.

 

Returns

If you are unhappy with your purchase, email us at info@ko-iwi.com. We can offer an exchange for goods within 10 days of purchase. Shipping your product back to us will be on you, but the cost of shipping for your next order will be on us.

 

Repairs

In the unlikely event that one of your items needs to be repaired, please email us at info@ko-iwi.com and we will arrange shipping to and from.

 

Care

Bronze and silver naturally oxidize over time. This grey hue, a chemical reaction, can be removed with a metal polish [such as W.J. Haggerty 100 All Metal Polish] and your complimentary Sunshine Polishing Cloth. A bit of lemon juice and baking soda can also work in a pinch. To delay oxidation, keep your Kō Iwi jewelry away from moisture, shower steam, and other water activities—especially surfing! [I know. Very difficult.] And when you’re not wearing your jewelry, store it in your velvet Kō Iwi bag.

Feel free to email us with any questions or concerns.

 

Disclaimer

Information provided through our Services, on the Sites, and in other Kō Iwi LLC materials, including, but not limited to, information provided in newsletters and Readings, is for entertainment purposes only. Information from the Company or its affiliates or their employees or contractors, including, but not limited to, the readers, is not intended to be a substitute for any professional advice, including, but not limited to, (a) professional medical advice, diagnosis, or treatment, (b) professional financial or investment advice or guidance, or (c) professional legal advice. Never disregard or delay seeking professional medical advice or other professional advice because of something you have read on the Sites or information received through our Services. The Company is not engaged in the practice of medicine or law and does not recommend or endorse any specific products, procedures, treatments, medications, opinions, or other information that may be mentioned, discussed, or described on the Sites or in Kō Iwi materials or through our Services. The Company is not engaged in the business of providing financial or investment advice and its employees and contractors are not registered financial advisors. Your reliance on the information provided by the Company, or by Lili'uolani Pickford, is solely at your own election or choice. Any and all decisions that you make that are based in whole or in part upon information provided by the Company, and/or Lili'uolani Pickford, will be your sole and exclusive responsibility.

 

Privacy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information: If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@ko-iwi.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.