All orders are shipped through USPS Priority Mail. Domestic shipments can arrive between 1-5 days and international orders can take anywhere between 5-20 days. Once your order is shipped, an email will be sent out with a tracking number for your package. Due to USPS border policies, once a package is beyond United States border, it is no longer trackable.
An express international shipping option is also available through DHL for a higher fee. This option, which takes between 1-3 days, includes the ability to track your shipment.
If you would like your package sent by express delivery, please contact us at email@example.com and we are happy to make arrangements.
Custom objects are made-to-order and take anywhere from two-four weeks to complete as we need to allow for time to source stones particular to your energy. For objects ready-to-wear, please allow five business days for processing but we will always strive to send it sooner. If your order is urgent, please email us at firstname.lastname@example.org.
If you are unhappy with your purchase, email us at email@example.com. We can offer an exchange for goods within 10 days of purchase. Shipping your product back to us will be on you, but the cost of shipping for your next order will be on us.
In the unlikely event that one of your items needs to be repaired, please email us at firstname.lastname@example.org and we will arrange shipping to and from.
Bronze and silver naturally oxidize over time. This grey hue, a chemical reaction, can be removed with a metal polish [such as W.J. Haggerty 100 All Metal Polish] and your complimentary Sunshine Polishing Cloth. A bit of lemon juice and baking soda can also work in a pinch. To delay oxidation, keep your Kō Iwi jewelry away from moisture, shower steam, and other water activities—especially surfing! [I know. Very difficult.] And when you’re not wearing your jewelry, store it in your velvet Kō Iwi bag.
Feel free to email us with any questions or concerns.
Information provided through our Services, on the Sites, and in other Kō Iwi LLC materials, including, but not limited to, information provided in newsletters and Readings, is for entertainment purposes only. Information from the Company or its affiliates or their employees or contractors, including, but not limited to, the readers, is not intended to be a substitute for any professional advice, including, but not limited to, (a) professional medical advice, diagnosis, or treatment, (b) professional financial or investment advice or guidance, or (c) professional legal advice. Never disregard or delay seeking professional medical advice or other professional advice because of something you have read on the Sites or information received through our Services. The Company is not engaged in the practice of medicine or law and does not recommend or endorse any specific products, procedures, treatments, medications, opinions, or other information that may be mentioned, discussed, or described on the Sites or in Kō Iwi materials or through our Services. The Company is not engaged in the business of providing financial or investment advice and its employees and contractors are not registered financial advisors. Your reliance on the information provided by the Company, or by Lili'uolani Pickford, is solely at your own election or choice. Any and all decisions that you make that are based in whole or in part upon information provided by the Company, and/or Lili'uolani Pickford, will be your sole and exclusive responsibility.
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By e-mail: email@example.com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.